Returns Policy

• All orders are shipped via USPS at our discretion.
• All orders shipped within WI will be charged 5.5% sales tax unless it is a gift certificate. If the order is for a gift certificate, sales tax will not be charged.
• Insurance is mandatory due to declared value of your order.
• Orders shipped from The Freight House Restaurant will not be delivered during the weekend or on national holidays.

Missing Items / Damaged Product
Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to The Freight House Restaurant within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to the carrier.

Returns
Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on return package label. Product must be returned in new condition with original packing and container. At our discretion a 20% restocking fee may apply to all returned merchandise.

No refunds after 30 days of invoice date. No refunds on electrical parts. Shipping, processing, and insurance charges are not refundable. Returned shipping costs of merchandise is at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery.